Alpine Bank

27 In my current department, there's always a time to go beyond what is expected of you to help a location or a customer with a wire. There have been many times that we've been able to push it past the deadline and squeak a wire transfer out the door surprising the CSR or Officer with this unexpected act of CARE. Or being able to have the CSR share their screen with us during the new wire system roll out to be able to help them create a wire for their first time. It is AWESOME that we have the tools and support to be able to exceed expectations of our customers and coworkers. Sherri Jelouchan | Grand Junction | Treasury Services Wire Clerk Employee Owner since 2012 When I think of CARE and going over and beyond for our customers, I always think of the time the drive-thru tubes had stopped working at the Mesa Mall location, and we as a team decided rather than making our customers come inside for help, we would go to them. We ran out to each car, took their deposit, delivered them to tellers inside and then brought the customer back their receipts. Though it was not what our customers expected when they pulled up, they were very thankful and many even found it funny. Bridget Pietak | Grand Junction | Wealth Management Operations Associate III Employee Owner since 2013 A customer called me once from overseas because she had lost her credit card and she knew my direct line and nothing else. I was able to help her get her card cancelled and a new one airmailed out so she could continue to enjoy her vacation. The important thing about the story is that I didn't do it by myself; it took a whole team of us to help her out. That is why I love working here. Everyone steps up. Debbie Lundin | Glenwood Springs | Assistant to the Chairman Employee Owner since 1994 Several times a loan officer will contact me at nearly 5 p.m. and say their customer is not understanding why their interest has accrued so much. I stay as long as it takes to prepare a spreadsheet for the customer and send it to them, following up the next day to confirm the customer is now understanding it. Sandy Richards | COPS | Loan Maintenance Specialist Employee Owner since 2005 I opened an account for an older couple who had never moved in their lives. I made it a point to spend an extra amount of time with them to not only help them transition to a new way of banking but to new surroundings as they had always lived in rural Nebraska. Grand Junction was a huge change for them. Sunny Pulliam | Grand Junction | Wealth Management Client Service Associate II Employee Owner since 2017 There has been several times that I have helped an internal customer do their job an easier way. For instance: I once helped a Bookkeeping employee to understand her reconciliation in a different way, making that job much quicker and easier for her. She felt better, and I felt good for helping. Malinda Isenhart | COPS | Audit Specialist Employee Owner since 1993 I think what resonates with me is not one instance, but the culture. Alpine Bank encourages us to provide excellent customer service and in doing so, I often times will go to the customer's place of business to assist. Most every time I am visiting with a customer at their place of business I hear how surprised and impressed they are that I was willing to do so. To me, it is what we do. To them, it exceeds their expectations. Kari Mundschau | Denver | Vice President - Commercial Banking Employee Owner since 2016 One holiday season, we sponsored a toy drive for families in need. One family, who had fallen on really hard times, received so many toys that they could not fit them in their vehicle. It had just snowed a foot and was coming down hard when I loaded the rest into my truck and, waiting for them to finish their deposit, followed them for fifteen miles outside of town to their house. Seeing their gratitude, I knew that I was a part of the right organization. Dan Kapustka | Breckenridge | Assistant Vice President-Manager Employee Owner since 2016

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